Support

Questions, problems or a product that reads wrongly? Email support@veraderm.app and we will get back to you, usually within two working days.

Common questions

How do I cancel Premium?

Premium is billed by Apple or Google, so it is cancelled there.

• iPhone: open Settings, tap your name, then Subscriptions, then VeraDerm.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then VeraDerm.

Premium stays active until the end of the period you have paid for.

I bought Premium but the app says Free

Sign in to the same VeraDerm account you used when you subscribed. Then open Profile, tap Upgrade to Premium and tap Restore purchases. If that does not work, email us with the email address on your account.

How do I delete my account?

Open Profile in the app and tap Delete account, or see delete your account for other options.

A product's ingredients are wrong

Check the label on the product itself, then scan the ingredients list again. You can correct what was read before saving it. If a shared product keeps showing the wrong list, email us the barcode.

Is VeraDerm medical advice?

No. VeraDerm is an educational tool based on published research. If you have a skin condition or a reaction, speak to a doctor, dermatologist or pharmacist.

What happens to my data?

Most of it stays on your phone. Our Privacy Policy explains exactly what reaches our servers, and why.